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Claims Made Easy

Sometimes, things can go wrong.

We are very sorry to hear that your goods were mislaid or damaged and for any distress caused to you and your clients. We want to put it right as soon as possible, and we have prepared a simple, step by step claims request form to help you submit your claim and ensure it is processed quickly and effectively.  

Please review and complete the Claim Request Form below, providing as much information as you can.  If there is any missing information this can delay the process considerably, so we would kindly ask that you ensure all questions and back up information are supplied at the time of submitting your claim to streamline the process. You can find more information on how to complete the form within our Insurance Claim Guide

We would also like to take the opportunity to advise you that Ace Express Freight operates under the Irish International Freight Association standard terms and conditions of carriage a copy of which can be downloaded here. Please note that under these industry standard terms our liability is limited to two SDR’s per kilo. 

Either way, we would strongly advise that you inform your insurance broker of your loss so that they can assist in processing your claim, as failure to do so at this time may result in unnecessary delays or a claim not been processed. 
Once again let us convey our sincere apologies for any inconvenience caused and please be assured that the matter will be investigated fully to prevent any future reoccurrence. 

Kind Regards,