Claim Form

Please complete the form below to submit a claim for damages or loss of your shipment. Our dedicated claims team will process your request as quickly as possible and we will contact you with any queries during the investigation.

Fields marked with an asterisk (*) are mandatory.

customer reference ^*

job reference ^*

Address from which the goods were despatched ^*

Consignee name and address ^*

Email Address ^*

Phone Number ^*

Amount claimed ^*
(please attach complete break down of amount claimed including any repairs, salvage value or relevant matters)

Weight of damaged/missing goods (kgs) ^*
(figures only, no symbols)

Any other information in relation to this claim ^*

Please provide details as listed below – if this information is not received this may delay your claim
File must be less than 2MB and one of the following types; .txt, .doc, .docx, .pdf, .rtf

Commercial invoice for the goods Choose file

A complete breakdown of the amount being claimed Choose file

Packing showing weight of individual items if several in consignment Choose file

Estimate for repair, if applicable
(if not available now, please submit form and send estimate later) Choose file

Goods carried subject to conditions of the Irish International Freight Association (IIFA) 1989 Edition which limits the company’s liability. We would recommend that you notify your insurers of this loss.

I agree with the handling of my data in accordance with the Ace Express Freight privacy policy.

Claim Form

Claim Form

Head Office & Cross Dock

Logistics Centre

UK Office