Six Strategic Pillars | Ace Express Freight

6 Strategic Pillars

Our Strategic Pillars (SQCDPE) allow us to manage our performance; they are how we know we won. They allow us to improve our operational and business performance, while focusing on our customers and their satisfaction.

The pillars drive our KPI metrics. We use them to understand our value streams thereby eliminating non-added value. At Ace Express Freight we are constantly learning, continuously improving our ways of working and engaging our people in best practice thinking. Essentially we are in a permanent state of ‘doing better’.

Ace express freight key strategic values: Environment, Safety, Quality, Cost, Delivery, and People

Safety key pillar bullet points list: safety always comes first, committed to safe practices, H&S risk management, changing behavior, involving staff in safety, and local safety action teams

Quality key pillar bullet points list: Quality equals customer satisfaction, right first time focus, know "what good looks like", measurement - pass/fail, continuous improvement, and listening to our customers.

Cost key pillar bullet point list: cost awareness and opportunity, value stream mapping, performance monitoring, margin analysis, top 100* value customers, and remove non-value added.

Delivery key pillar bullet point list: Operational excellence, identify value streams, create optimal work flows, identify bottlenecks and improve, standardise ways of working (SOPS), and load and capacity planning.

People key pillar bullet point list: People motivation, shared values, develop potential, training for all values, performance reviews, career path planning

Environment key strategic pillar bullet point list: Environmental impact, waste reduction, carbon footprint, asset care, planned maintenance, local community support